Frequently Asked Questions

Frequently Asked Questions

What services are offered by The Village?
  • Day-program educational opportunities
  • Assisted Living Residential Services
  • Independent Living- Section 811
  • Respite Services
  • Afterschool Childcare
  • Summer Childcare Program
  • Transportation
What types of intellectual/developmental disabilities are included?
  • Cognitive disabilities
  • Autism
  • Cerebral Palsy
  • Epilepsy
  • Seizures
  • Down Syndrome
  • Deafness or hearing impairment
  • Blindness or visual impairment
  • Communication disorders
What are the goals of the day-program opportunities?

The Program Goals for our Adult Day Program are to offer clients the ability to socialize and develop relationships with their peers, teach life and social skills, provide vocational training and education, offer physical activities to improve health and well-being and to develop opportunities for inclusion in the community, through participation in a variety of activities and volunteering opportunities. For families, we provide respite to primary caregivers so that they are better able to cope with the extraordinary pressure of care giving, while also giving them the ability to work outside of the home. By offering adult day program services we are enhancing the quality of life for the entire family unit.

What are your hours of operation?

New Village Center Hours
Effective November 1, 2019

Center Open Hours: 7:30 am to 5:30 pm

Day Program Hours: 9:00 am to 3:00 pm

Before Care: 7:30 am to 8:55 am $100/month

After Care: 3:05 pm to 5:30 pm $150/month

Late Fee Commences: 5:35pm $1.00/minute

The Center is open from 7:30 am in the morning until 5:30pm in the evening. The doors to our facilities will be locked and no staff present to accept clients prior to 7:30 am.

If you pick up your child later than 5:35pm late charges of $1 per minute will be assessed according to our new policy.

Day Program hours are 9 am to 3 pm. All clients funded through a Medicaid waiver Program are expected to attend the full 6 hours so that we can charge the full reimbursable rate. We would greatly appreciate your making doctor and other appointments outside of these hours as much as possible during the year.

All Villagers will need to check in and check out at the front reception areas of both 3819 Plum Valley Drive and 3838 Plum Valley Drive. There will be a receptionist located at the entrance to both buildings starting November 1st.

If we care for your Villager prior to 8:55 am in the morning or after 3:05 pm in the afternoon Before and After Care Rates will apply.

Are you closed for holidays?

The Village Learning Center does close for select major holidays.

Holiday Closures for 2018:

New Year’s Day – January 1, 2018
Good Friday – March 30, 2018
Memorial Day – May 28, 2018
Independence Day – July 4, 2018
Labor Day – September 3, 2018
Thanksgiving Holidays – November 22-23
Christmas Holidays – December 24-26

What forms of payment does The Village accept?
  • Private Pay
  • Home and Community Services Medicaid Waiver
  • Texas Home Living Medicaid Waiver
  • CLASS Waiver
  • DBMD Waiver
  • StarPlus Medicaid Waiver through Amerigroup
How much does the program cost with Medicaid/Star Plus Insurance?

If you have Medicaid Waiver funding through a provider (i.e. HCS, TxHmL, CLASS, Star Plus or Private Insurance), we can contract with that provider to offer services to your family member. The Village will negotiate the daily rate with the provider and sign a separate contract with them to provide the services you need. The cost to the family for the day-program opportunities is free if paid through a Medicaid Waiver funding source or a Star Plus Insurance provider.

It should be noted that a full day in the day program is defined as a minimum of 5 hours for HCS and TxHmL and a minimum of 6 hours of service for those with Star Plus Waiver programs. Please be further advised that should the client lose service eligibility for any reason or the funder refuses to pay for services, the parent/guardian accepts responsibility for service rendered.

In order for our program to be financially sound, it is essential that we provide services to your Villager for the minimum hours required to bill the maximum daily rate to the provider. You will be informed of this minimum time, which is dependent on your Medicaid waiver or insurance, and we ask that you not pick up your Villager prior to this time. Of course, we understand if there are doctor appointments and other reasons why you may have to pick up early on occasion. We simply ask that you keep these occurrences to an absolute minimum.

How much does the program cost with Private Pay?

Upon enrollment and acceptance, parents will be required to pay the first month’s program fees if applicable. These fees are non-refundable.

Private-pay rates for our day-program opportunities are dependent on the individual’s level of need for assistance with Activities of Daily Living (ADL) (as determined by DADS or the Admissions Committee, if not assessed) and the number of days of attendance per week. Specific rates for the Day Program and other services provided such as Club V, transportation, after program care, etc. will be discussed at the time of enrollment.

If you pay private-pay rates, make up days for days missed are available based upon space in the program and management approval. Rates that are billed monthly such as transportation, after-school childcare, and before/aftercare will not be reduced for any reason, including missed days.

Private-pay billing, including Club V, transportation, before/after care and after-school childcare will be billed (via email or mail) one full week prior to the end of the month for the upcoming month. Payments are due by the 2nd business day of the month. Payments can be made online to avoid automatic late charges of $25 after the 10th of the month. Payments past 45 days of the due date will result in a temporary suspension from the program until the account has been paid.

Do you provide transportation?

Transportation is one of the greatest obstacles people with disabilities face on a daily basis. The Kingwood/Humble/Atascocita area is a wonderful place to live; however, there are limited public transportation options for individuals who are unable to provide transportation for themselves. The Village is an affordable service available in the area, providing services to our clients at an affordable rate. We provide transportation to and from jobs, day habilitation, doctor appointments, therapeutic appointments, and recreational and social events.

Click here to learn more about our transportation services.

Do you need volunteers?

Absolutely! The Village has many opportunities for volunteers. Before volunteering at the Village, each volunteer must complete a Online Volunteer Training.

Click here for more information.